PRE INSTALLATION REQUIREMENTS
Please read the following requirements to ensure a smooth installation. These form part of the terms and conditions and are CHARGEABLE if not quoted and included on your order.
Someone responsible must be on site to discuss the job with layer and make payment upon completion. Inability to start/complete the job due to customer unavailability will incur a minimum of $150 up to a full day of layer’s cost.
Moving furniture is a chargeable item. If not included in your quotation then it is your responsibility to have the room clear of all items including personal effects. If contracted to move furniture we do not empty bookcases and shelves. Any furniture that requires dismantling to move it, must be done before the layer arrives. This includes all wall units and timber or metal beds including bunk beds. A minimum $150 fee will be charged if we arrive and the furniture has not been removed and we cannot lay the carpet.
3. PERSONAL EFFECTS
Please move out all personal effects, books, china and breakables, computers and electrical items before arrival. Sheets and bedding must be removed from beds and please do not stack personal items on beds.
4. INTERNAL DOORS
It is your responsibility to ensure there is adequate clearance for your new carpet and underlay under your doors. Don’t forget to check robes and bathrooms. If doors do need to be cut we can offer a contact but you will need to pay direct for these services and this work does not form part of our carpet contract.
If you remove your old carpet yourself, please do not remove the “smoothedge” (spikey sticks along the walls). Old underlay can sometimes stick to the floor and any sub-floor preparation required is at an additional cost. We cannot accept responsibility for the condition of your sub floor. Any remedial work including levelling, scraping or repairs is at your expense & can be negotiated with the layer or a 3rd party.
6. LEADS, PHONE , POWER LINES & RECONNECTIONS
Please note that power cables are not permitted by law to be under a carpet. If phone, security, Foxtel, TV or stereo cables cannot be moved, we will take care to work around the existing wiring however, we accept no responsibility for any damage to the wires nor are responsible for any reconnections if moved.
7. PAINT ON SKIRTINGS AND WALLS
All paint, particularly fresh is often soft, especially enamel. We will take the utmost care not to damage paintwork however, minor chips and scratches can occur so please keep touch up paint handy. All care will be taken but we cannot accept responsibility for minor damage to decorations, paintwork, furniture etc.
Electricity is required to install carpet, please ensure you have power connected.
9. ACCESS AND PARKING
Please provide clear and safe access to the areas to be carpeted. It is essential the layer be able to park close to the site. Parking deposits required by the Body Corp are your responsibility & must be arranged before installation.
Our terms are cash on delivery. Your carpet layer will collect your final payment on completion of the installation. We accept Visa, MasterCard, or Cheques on the day by phoning the number below during business hours. EFT payments are to be received a day prior to the installation. Please be available for the contractor to walk you through the carpet installation and answer any of your questions and then please sign the supplied COD envelope with payment. Thank you for your co-operation with these requests. If you have any concerns or questions, please do not hesitate to call your salesperson.