Effective Date: 16/05/25

Carpet Right Pty Ltd (ABN 87 003 839 156), trading as CarpetRight and operating through https://www.carpetright.com.au, is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and store your personal information, and how you can access or correct your information or make a complaint.

What Personal Information We Collect

We may collect the following types of personal information:

Name and contact details (email, phone number, delivery address)
Purchase and enquiry history
Payment information (processed securely, not stored)
Website usage data (IP address, device type, pages visited)
Any communications with us (email, forms, phone calls)

We only collect what is necessary to provide our services and improve your experience.

How We Collect Your Information

We may collect your information when you:

Place an order or request a quote
Submit an enquiry through our website
Subscribe to our mailing list
Interact with us via phone, email or in person
Use our website (via cookies and analytics tools)

Why We Collect Your Information

We collect personal information to:

Fulfil orders and deliver products and services
Respond to your questions and provide customer support
Improve our products, services and website
Send you marketing emails and promotions (you can opt out anytime)
Meet legal and regulatory obligations

Disclosure of Your Information

We may share your information with trusted third parties, including:

Delivery partners and service providers
IT and payment service providers
Marketing platforms (e.g. email marketing software)
Analytics and website optimisation services (e.g. Google Analytics)
Government authorities when required by law

Some of these third parties may be located outside Australia. We ensure that any overseas recipients provide adequate data protection as required by law.

We do not sell or rent your personal information.

Storage and Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure. Information is stored securely on servers, which may be hosted in Australia or overseas, depending on our service providers.

Access and Correction

You may request access to the personal information we hold about you or request corrections if the information is inaccurate, out-of-date or incomplete.

To make a request, please contact us at:

Email: info@carpetright.com.au
Phone: 02 9450 1511
Address: 1/2 Niangala Close, Belrose, NSW 2085

Cookies and Analytics

We use cookies and tracking tools (such as Google Analytics) to understand how users interact with our website and improve user experience.

Cookies do not personally identify you. You can adjust your browser settings to disable cookies, but this may affect your website experience.

Marketing Communications

We may send you marketing emails about our products and promotions. You can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.

Overseas Data Storage

Some of the services we use (e.g. website hosting, analytics, or marketing tools) may store data on servers located outside Australia. We take steps to ensure these providers comply with Australian privacy requirements and protect your personal information.

Complaints and Contact

If you have a privacy complaint or concern, please contact us at:

Email: info@carpetright.com.au
Phone: 02 9450 1511
Address: 1/2 Niangala Close, Belrose, NSW 2085

We will respond to your enquiry within a reasonable timeframe.

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website, with the effective date listed above.

Need Help?

If you have any questions about this Privacy Policy or how your data is handled, please reach out to us at info@carpetright.com.au.

Rating

4.7

Based on 370 Reviews

We have just had the house recarpeted by Carpet Right Willoughby and are very happy with the experience. The price was good, Cindy was very responsive and saved us money by optimising how the carpet could be laid and the carpet layers did a great job.

Steve Cartland 25/02/2025

Good selection, excellent service and the boys installing the carpet we're great. Highly recommended

Graeme Boal 16/02/2025

Customer service and carpet layers were excellent - very skilled and efficient with no trace that they had been - just well laid carpet!

Amanda Jones 12/02/2025

I could not be happier with the whole process from carpet selection, price, measuring up , quote and installation. The floors look excellent. All done on time and with friendly staff.

Tony Duncan 11/02/2025

From my first phone call to the final process of laying the final piece of our carpet, the customer service was great. I was so highly impressed with all the team at Carpet Right Pymble and really appreciated their care and service.

Fiona Schultz 09/02/2025

Professional and friendly service from the shop floor to fitting.

Theo Chapman 04/02/2025

Great range of carpets, very reasonable prices and Cindy was very helpful.

Tm Foote 01/02/2025

The carpet layer was exceptionally good and the carpet is great quality

John Merlino 20/01/2025

Carpet Right offered such great service and we are really happy with the results. The initial quote was so easy & quick, then the friendly staff at the Willoughby store did a great job of arranging the installation. The installer was very professional - friendly, well organised and managed to finish 2 rooms in quick time. The end result is better than we expected and has refreshed 2 tired looking bedrooms. It was great value for money and came with such excellent service. We would definitely recommend Carpet Right for big jobs or small.

Michael Annis-Brown 19/01/2025

Recently I had my rumpus room recarpeted. The detail in the workmanship resulted in an excellent job. Now the whole house has new fresh carpets that we all enjoy.

John Davenport 19/01/2025

Carpet Right was a great help upgrading an investment property. Customer service was excellent, specifically allowing for remote selection of carpet, and installation was both on time and well done. Would use again.

Nic Zanelli 17/01/2025

We have used Carpet Right Belrose on a number of occasions which is a recommendation in itself. The service from sales staff,measure personnel and installers has been excellent each time..

Graeme Nelson 13/01/2025

Privacy Policy